Season 2 - Episode 2

Investing in your people and culture can seem like something to be done when business is doing well, however, it is often what helps your business thrive. In this episode we are joined by Dr. Benjamin, Head of Employee Experience Advisory Services at Qualtrics to discuss the impact of employee experience on customer experience and what companies can do to ensure their employees feel cared for, supported, engaged and appreciated. We will examine how employee experience will translate into customer experience and brand reputation.

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Show Notes

Featured Guest

• Benjamin Granger, Head of EX Advisory Services at Qualtrics

Resources

• The impact of Success, Effort and Emotion on Customer Trust

• The impact of Success, Effort, and Emotion on Likelihood to Repurchase

• The impact of Success, Effort, and Emotion on Likelihood to Recommend

• The Employee Engagement Virtuous Cycle

• Four Categories of Employee and Customer Experience Alignment
  

Read the Show Transcript Here

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